Privacy Policy

2. How We Use Your Information

We use collected information to:

• Process and fulfill orders
• Provide customer support
• Communicate order updates
• Improve our website and Services
• Personalize user experience
• Detect fraud and enhance security
• Comply with legal obligations
• Conduct marketing activities (where permitted by law)

We will not use your personal information for materially different purposes without notice.

3. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Enable website functionality
• Analyze traffic and usage patterns
• Store preferences
• Deliver relevant advertising

You may adjust cookie settings in your browser. Some features of our website may not function properly if cookies are disabled.

4. How We Share Personal Information

We do not sell personal information in the traditional sense. However, under CCPA definitions, certain advertising or analytics sharing may be considered a “sale” or “sharing.”

We may disclose personal information to:

4.1 Service Providers

Companies that assist with:

• Payment processing
• Order fulfillment and shipping
• Website hosting
• Marketing services
• Analytics

These providers are contractually obligated to protect your data.

4.2 Legal Compliance

We may disclose information if required to:

• Comply with law enforcement requests
• Enforce our Terms of Service
• Protect rights, safety, or property

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.

5. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights:

5.1 Right to Know

You may request disclosure of:

• Categories of personal information collected
• Sources of collection
• Business purposes for use
• Categories of third parties receiving data

5.2 Right to Access

You may request a copy of the specific personal information we have collected about you.

5.3 Right to Delete

You may request deletion of personal information, subject to certain legal exceptions.

5.4 Right to Correct

You may request correction of inaccurate personal information.

5.5 Right to Opt-Out of Sale or Sharing

If applicable, you may opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising.

5.6 Right to Limit Use of Sensitive Personal Information

We do not use sensitive personal information for purposes beyond those permitted by law.

5.7 Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To exercise your rights, contact us using the information in Section 12 below. We may verify your identity before fulfilling your request.

6. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this Policy
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce agreements

Retention periods vary depending on the type of data and legal requirements.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security.

8. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If we learn that such information has been collected without verified parental consent, we will delete it promptly.

9. Email Marketing & Communications

You may receive promotional emails from us if you opt in or make a purchase. You may unsubscribe at any time by:

• Clicking the “unsubscribe” link in marketing emails
• Contacting us directly

Transactional emails related to orders may still be sent.

10. Do Not Track Signals

Some browsers transmit “Do Not Track” signals. Because there is no uniform industry standard, our website may not respond to such signals.

California residents may exercise opt-out rights as described above.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, operational, or regulatory changes.

The revised version will be posted with an updated Effective Date. Continued use of our Services constitutes acceptance of any updates.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Olala Neon Company
Email: support@olalaneon.com
Mailing Address: 188 SPEAR STREET FL 6 SAN FRANCISCO, CA 94105, USA
Phone: (415) 319-9979